FAQ

When wil my order be shipped?

 

We will ship your order within 3 to 5 working days. The day of arrival of your order depends on the postal service of your country. For urgent orders or questions, please contact info@olislagersdesign.com and we will help you as quickly as we can!

 

What are the shipping costs?

 

We ship all packages with track & trace. You will find the details at your checkout.

 

Netherlands €5,-
Europe €13,-

Estimated for the world €25,-

Olislagers will not be liable for any loss, damage, cost or expense related to any

delay in shipment or delivery.

 

Can I return my order?

 

We try to give a very clear description of our products but we can also imagine that it sometimes just isn’t what you’d expected. You can always send us an email before ordering if there’s something you’re not sure about. If you’re not happy with the order after all it may be returned within 14 days of delivery, accompanied by the original receipt, in mint condition and in original packaging. Please send your return request to info@olislagersdesign.com accompanied by the order number.

How do I return my order?

 

You can return your order by post. Please send us an email and we will provide you with the information you need. We recommend you send your return using a trackable method. Until we receive your return to our shop, the items and their condition are your responsibility. We will send you an email to confirm your return has been received and refund processed. Your refund will be credited back via the original method of payment. Please allow up to 3-5 days for your refund to appear on your bank statement. Delivery Charges are non-refundable.

 

Exchange

 

Unfortunately we are not able to process exchanges, we would advise to return an item and submit a new order.



Copyright 2017 © Olislagers. All rights reserved